When the customer asks to join the queue by using the independent kiosk, they need to choose their desired service such as billing, inquiries, technical support, and so on.
The CQMS assigns the customer to a specific queue according to the service they chosen. The customer will then get their queue number as either a softcopy (Whatsapp/SMS) or hardcopy (print out).
Once their turn has arrived, the customer will be called by the counter or get a notification through their SMS/Whatsapp.