We value your trust and are committed to providing a smooth and reliable ticketing experience. Please read our Return & Refund Policy carefully before purchasing tickets through our platform.

General Policy

All ticket purchases are final and non-refundable, except in the circumstances listed below. By completing a ticket purchase, you acknowledge and agree to this policy.

Eligibility for Refund

Refunds may only be considered in the following situations:

• If the event is canceled by the organizer, you are entitled to a full refund of the ticket price.
• Service fees or convenience charges may be non-refundable, depending on the payment provider.

• If the event is rescheduled, your ticket remains valid for the new date.
• If you cannot attend the new date, you may request a refund within 7 days of the postponement announcement.

• If your payment was successfully processed but you did not receive a valid ticket due to a system error, we will either reissue your ticket or provide a refund.

Non-Refundable Situations

• Change of mind or personal circumstances preventing attendance.
• Incorrect ticket selection (e.g., wrong date, category, or seat).
• Issues caused by failure to follow event rules (e.g., late arrival, lost tickets).
• Force majeure events (e.g., natural disasters, government restrictions), unless otherwise stated by the organizer.

Ticket Transfer & Replacement

• Tickets are generally non-transferable unless explicitly stated by the organizer.
• Lost, stolen, or damaged tickets will not be replaced or refunded.

Refund Process

• Refund requests must be submitted through our support channel at support@frontdesk.my.
• Processing time: 14–30 business days after approval.
• Refunds will be made via the original payment method only.
• Any applicable transaction fees charged by banks or payment gateways may be deducted from the refund.

Organizer Responsibility

• Our platform acts as an intermediary between you (the buyer) and the event organizer.
• Refund approvals are subject to the organizer’s policies.
• We will facilitate communication and refund processing but are not liable for organizer decisions.

Contact Us

• For refund-related inquiries, please contact: support@frontdesk.my