Fulfillment Policy

Order Processing

• All ticket purchases are processed immediately upon confirmation of successful payment.
• A confirmation email containing the order details and electronic ticket(s) (e-ticket/QR code) will be sent to the registered email address.
• If you do not receive a confirmation within 24 hours, please check your spam/junk folder or contact our customer support team.

Delivery of Tickets

• Electronic Delivery: All tickets are delivered electronically via email and may also be accessible through your Frontdesk account.
• QR/Barcode Tickets: Each ticket contains a unique QR code or barcode that must be presented at the event venue for validation.
• No Physical Shipping: We do not issue physical paper tickets unless explicitly stated by the event organizer.

Ticket Validity & Entry

• Tickets are valid only for the event, date, and time specified.
• Entry will be granted only upon presentation of a valid electronic ticket (QR code/barcode).
• Customers are responsible for ensuring that ticket details match their intended purchase before completing payment.

Changes, Cancellations & Refunds

• Event Organizer Responsibility: Frontdesk acts as a ticketing agent. Responsibility for event delivery, cancellations, or postponements rests with the event organizer.
• Cancellations by Customer: Once purchased, tickets are non-refundable and non-transferable unless otherwise stated by the event organizer.
• Event Postponement or Cancellation: In the case of event cancellation or rescheduling, customers will be notified by email. Refunds or exchanges will be processed according to the event organizer’s policies.
• Refund Timeline: Approved refunds may take 7–14 working days to reflect, depending on your payment provider.

Customer Responsibilities

• Ensure accurate email and contact details at the time of purchase.
• Safeguard your e-ticket from unauthorized use. Duplicate or copied tickets will not be honored.
• Arrive at the event venue on time, with valid identification if required by the organizer.

Customer Support

• If you experience issues with ticket purchase, delivery, or entry, please contact:
• Email: support@frontdesk.my
• Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (MYT)

Limitation of Liability

• Frontdesk is not liable for any losses, damages, or inconvenience caused by event cancellations, delays, or changes outside our control.
• Our responsibility is limited strictly to the processing and electronic delivery of tickets.

Policy Updates

• This Fulfillment Policy may be updated periodically to reflect changes in business practices or legal requirements.
• Updates will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.