Skip to content

Exhibitor Service Centre

For venues: one permanent portal where exhibitors at any show order power, water, internet and rigging, and pay online.

Discuss your workflow
  • Service booking management
  • Invoices and credit notes
  • Registration and third-party integration

Sound familiar?

Why paper utility orders cause disputes on the floor

  1. Inconsistent Forms Across Events

    Venue operations teams struggle to track orders when every visiting show organizer uses different spreadsheets and paper submission formats.

  2. On-Site Floor Surcharge Disputes

    Late power or water requests on build-up day create long queues at venue service counters and slow down on-site payment processing.

  3. Miscommunication with Floor Technicians

    Electricians and plumbers receiving paper order lists leads to missed power drops or incorrect utility connection locations on the exhibition floor.

  4. Delayed Revenue Reconciliation

    Manually matching multi-event utility payments with venue accounting systems creates financial delays and billing discrepancies.

Clear skies ahead

What venues use it for

  1. Service booking management

    Set up service booking management around the steps, rules and information your team already uses.

  2. Invoices and credit notes

    Keep the people responsible for invoices and credit notes working from one clear source of information.

  3. Registration and third-party integration

    Make registration and third-party integration easier to track, review and improve as the workflow grows.

Try it yourself

Order booth services

Tap what the booth needs, then send the order.

Your flight plan

A simple 4-step workflow for venue operators and exhibitors.

  1. 1

    Configure master venue rate cards

    Define standard venue pricing for power drops, water supply, internet, rigging points, and late-order surcharge rules.

  2. 2

    Link hosted events to venue portal

    Assign upcoming trade shows and exhibitions to the portal so exhibitors can select their show and booth number.

  3. 3

    Exhibitor order submission & payment

    Exhibitors log in, select required booth services, submit venue safety forms, and complete online payment via FPX or card.

  4. 4

    Floor dispatch & automatic invoicing

    Venue engineering crews execute installations using live floor order maps while tax invoices sync automatically to accounting.

A closer look at the process

A closer look at the process

Orders placed online, technicians dispatched digitally, revenue reconciled

  1. Instant Online Utility Ordering

    Exhibitors browse standard venue service rate cards, select booth specifications, and pay online weeks before arriving at the venue.

  2. Digital Technician Dispatch

    Paid utility orders convert directly into digital work tickets for venue electricians, plumbers, and IT setup crews.

  3. Direct Accounting & ERP Integration

    All sales generate official tax invoices automatically, syncing financial transactions straight into venue accounting systems like SQL Accounting.

Worth a detour

Modules for venue services and floor operations

  • Electrical Power & Main Drop-Down Ordering

    An online ordering module where exhibitors select required electrical power capacity, isolators, and sockets for their booth.

    Best for
    • Power Drops
    • Single & 3-Phase
    • Late Surcharge Rules
  • Water Supply, Plumbing & Compressed Air Hookup

    A service module for booking venue floor plumbing connections, water inlet/outlet points, and compressed air lines.

    Best for
    • Plumbing Drop
    • Drainage Point
    • Compressed Air
  • Suspended Banner & Heavy Rigging Point Allocation

    A portal module where custom booth builders submit ceiling rigging point requests, structural weight calculations, and banner heights.

    Best for
    • Structural Rigging
    • Load Calculation
    • Safety Sign-Off
  • High-Speed Dedicated Fiber & Temporary Wi-Fi

    A digital portal form for ordering dedicated internet lines, static IP addresses, or booth-specific high-bandwidth Wi-Fi.

    Best for
    • Dedicated IP
    • Booth Wi-Fi
    • POS Network
  • On-Site Logistics, Forklift & Storage Handling

    A logistics scheduling module for booking venue forklift assistance, loading bay time slots, and empty box storage.

    Best for
    • Forklift Rental
    • Empty Crate Storage
    • Loading Bay Pass
  • Exhibitor Catering & Booth Food Service

    A digital menu for ordering venue-prepared staff meal boxes, coffee machine rentals, or VIP cocktail catering directly to booths.

    Best for
    • F&B Catering
    • Coffee Machine Cart
    • Staff Bento Sets
  • Venue Floor Map & Operations Dashboard

    Venue Floor Map & Operations Dashboard

    An interactive admin floor map showing real-time utility installation statuses, paid orders, and outstanding floor tasks per booth.

    Best for
    • Floor Work Orders
    • Technician Map
    • Real-Time Tracking

Where it is used

  • Convention centres and exhibition halls

    Exhibitors at any show order power, water, internet and rigging from the venue online and pay by FPX or card.

  • Venue technical teams

    Technicians receive digital work orders for each booth instead of paper forms.

  • Venue finance departments

    Tax invoices and credit notes are issued from the same portal, so revenue can be reconciled after each show.

Connect the parts of the workflow that should work together.

  • Our Exhibitor Service Centre portal integrates smoothly with venue management platforms, FPX and credit card payment gateways, accounting software (SQL Accounting / enterprise ERPs), and floor mapping tools.
  • Easily dispatch electrical and plumbing work orders to venue technicians, issue official tax invoices, and reconcile multi-event venue service revenues.
  • For guest sign-up and arrival, combine this with our Event Registration and Check-In & Badge Printing.
  • For LHDN e-Invoices on your bills and receipts, connect this system to our e-Invoice Integration.

Frequently Asked Questions

Yes! The system acts as a permanent hub where venue operators can list all hosted shows. Exhibitors simply select their event and booth number to begin ordering.

Venue managers can set deadline dates for each hosted show. The system automatically updates item pricing and applies late surcharges once deadlines pass.

Yes. The admin dashboard features an interactive floor map where technicians can view pending electrical, plumbing, or internet drops for each booth.

Yes, it integrates with FPX online banking, credit cards, and local accounting software like SQL Accounting to issue official tax invoices instantly.

Exhibitors can access the central venue portal link provided by show organizers or select their show directly from the venue portal menu.

Beginning our descent

Visit Us

Come to our showroom in Bandar Sri Damansara. Seeing and trying the system yourself is better than any brochure.

  • Showroom & Lab

    A-05-05, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

    hello@frontdesk.my

  • Technical Service Center

    A-06-07, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

Cleared to land

Tell us what you need.

No lengthy documentation needed. Just tell us your current workflow and operational bottlenecks. Our team will analyze your requirements and return with a practical implementation plan, system scope, and transparent pricing.

  • Free 1-on-1 consultation
  • Custom system architecture & workflow plan
  • Transparent scope, hardware specs, & cost estimate

Best for

    Business purpose

    Data capture and follow-up

    Implementation example

    Request a consultation