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Hotel Management (PMS)

One hotel system for the front desk, room bookings, housekeeping, billing and OTA channels.

Discuss your workflow
  • Hotel Website CMS & Blog Engine
  • Dynamic Rate, Markup & Surcharge Rules
  • Overbooking Prevention & Yield Management
  • Deposit Collection & Guest Billing

Sound familiar?

When running the hotel still depends on manual work

  1. Room Overbooking Across Channels

    Updating room availability manually on Agoda, Booking.com, and website cause double booking and angry guest.

  2. Slow Front Desk Check-In

    Front desk team take long time to find guest reservation, prepare room card, and collect deposit payment.

  3. Messy Peak Season Room Pricing

    Hard to adjust room rates, peak season surcharge, and closeout date fast when room demand suddenly change.

  4. Miscommunication with Housekeeping

    Front desk staff don't know which room is clean or ready, causing guest to wait long time at the lobby.

  5. Lost Restaurant & Room Charges

    Food and facility bills from hotel restaurant or room service fail to add into guest final room bill.

  6. Unprepared Breakfast & Guest Logistics

    Kitchen team don't get early forecast on incoming guest count, special dietary request, or extra baby cot need.

Clear skies ahead

Features for running a hotel

  1. Hotel Website CMS & Blog Engine

    Publish hotel details, display room pictures, feature room amenities, and post travel blog directly on landing page to attract direct booking.

  2. Dynamic Rate, Markup & Surcharge Rules

    Set base room cost, add peak season surcharge, holiday markup, and closeout dates so website automatically show updated room package price.

  3. Overbooking Prevention & Yield Management

    Lock room availability automatically once sold out, push special discount rate when booking sales are low, and optimize hotel room revenue.

  4. Deposit Collection & Guest Billing

    Collect deposit online, generate customer quotation, issue tax invoice, and record payment transaction safely in the system.

  5. Automated Guest Confirmation & Documents

    Auto send booking confirmation letter, check-in voucher, hotel rule document, and arrival instructions directly to guest email or phone.

  6. Daily Arrival Forecast & Logistics Planner

    Get clear daily forecast report showing who is coming today, their special diet, requested breakfast time, and airport transport arrangement.

  7. Front Desk Check-In, Check-Out & Room Cards

    Speed up check-in and check-out process, assign clean room, connect with key card encoder system, and answer guest inquiry fast.

  8. Housekeeping & Disposable Refill Management

    Track room cleaning status in real time, assign clean job to housekeeping staff, and make sure disposable items like soap and towel are refilled.

  9. Direct Facility & Restaurant Room Charging

    Transfer restaurant meals, cafe drinks, and spa facility bills directly into guest room folio for single payment at check-out.

  10. In-Room Service & Special Request Manager

    Handle guest request for room service meal, extra pillow, or baby bed cot smoothly with clear task assignment for hotel team.

  11. Deep OTA Channel Manager Integration

    Two-way sync integration with major OTAs like Agoda, Booking.com, and Expedia to update room inventory and rates in real time.

  12. Profit Reporting & Hotel Analytics

    View total room revenue, average daily rate (ADR), occupancy rate, operational expense, and full profit report anytime.

Try it yourself

Run the room board

Tap a room to change its status. The front desk and housekeeping look at the same board, so nobody has to phone to ask if a room is ready.

Your flight plan

A simple workflow from guest booking to check-out.

  1. 1

    Set up room categories & pricing

    Input room details, base cost, peak season surcharge, markup rules, and connect your OTA channels.

  2. 2

    Receive direct & OTA bookings

    System auto accept reservation, block room calendar, calculate total price, and issue deposit invoice.

  3. 3

    Prepare room & handle arrival

    Housekeeping clean room according to daily forecast, prepare baby bed cot, and front desk issue room card.

  4. 4

    Manage guest stay & check-out

    Post restaurant and facility charges to room folio, handle special guest request, and issue final tax invoice at check-out.

A closer look at the process

Rates, guest bills and OTA channels kept in sync

  1. Real-Time Channel Manager Sync

    Room availability and room rate sync across all OTAs instantly, so you never experience overbooking.

  2. Instant Room Charge Transfer

    Restaurant bills, spa fees, and room service auto post to guest room folio with zero manual typing.

  3. Automated Arrival & Meal Forecast

    Kitchen and housekeeping get daily automated report for upcoming guest arrival, breakfast count, and special request.

Worth a detour

Explore key software capabilities

  • Hotel Website CMS

    A simple website manager for hotel content.

    Best for
    • CMS
    • Direct Booking
  • Pricing & Surcharge Engine

    Pricing & Surcharge Engine

    Automated rate and pricing management system.

    Best for
    • Pricing
    • Markup

  • Inventory & Rate Management

    Smart calendar to prevent overbooking and push low sales.

    Best for
    • Yield
    • Inventory

  • Deposit & Billing Management

    Payment processing and invoicing workflow for guest.

    Best for
    • Invoice
    • Deposit

  • Confirmation & Voucher System

    Automated document generator for hotel guests.

    Best for
    • Vouchers
    • Confirmation
  • Arrival & Meal Forecast

    Arrival & Meal Forecast

    Daily report for incoming guest requirement.

    Best for
    • Forecast
    • Dietary

  • Front Desk & Key Card System

    Front desk software for check-in and check-out.

    Best for
    • Check-In
    • Room Card

  • Housekeeping & Refill Tracker

    Real-time room status tracking tool for cleaning team.

    Best for
    • Cleaning
    • Refills

  • Facility Room Charging POS

    Billing connection between hotel restaurant, spa, and PMS.

    Best for
    • POS
    • Room Charge

  • In-Room Service & Add-ons

    Task manager for guest requests and in-room dining.

    Best for
    • Room Service
    • Cot Request

  • OTA Channel Integration

    Two-way sync connector for online travel agencies.

    Best for
    • Agoda
    • Booking.com
  • Hotel Profit Analytics

    Hotel Profit Analytics

    Complete reporting dashboard for hotel management.

    Best for
    • Reporting
    • Profit

Where it is used

  • Independent hotels and resorts

    Front desk, room bookings, housekeeping and guest bills are run from one system.

  • Properties with peak-season pricing

    Rates and surcharges for weekends, holidays and school breaks are set once and applied automatically.

  • Resorts with meal packages

    Daily arrival and meal forecasts tell the kitchen and front desk how many guests to expect.

Connect the parts of the workflow that should work together.

  • Our hotel PMS system integrates with major OTAs (Agoda, Booking.com), channel managers, key card encoder software, restaurant POS systems, and popular accounting software like SQL Accounting.
  • All guest bookings, room charges, and financial invoices sync automatically without manual data entry.
  • To equip the lobby or front desk, see our Hotel & Resort Hardware, or connect to our Hotel POS.
  • For LHDN e-Invoices on your bills and receipts, connect this system to our e-Invoice Integration.

Frequently Asked Questions

Our software connect directly with major OTAs through channel manager. When a room is booked on your website or Agoda, system close that room across all channel immediately.

Yes, you can easily set peak season surcharge, holiday pricing rules, and closeout dates in the system to calculate selling price automatically.

Staff at restaurant or spa can select guest room number on POS system, and the bill auto post to guest room folio for single payment during check-out.

Yes, housekeeping team can update room status as clean or dirty in real time using smartphone so front desk know room is ready.

Yes, system can generate payment link or connect to online payment gateway to collect deposit and auto issue receipt to guest.

Yes, all customer invoices, deposit payments, and daily revenue records sync directly with SQL Accounting system.

A hotel front desk system, or PMS, handles reservations, guest check-in and check-out, key cards, room rates, deposits and billing, housekeeping status and OTA bookings in one place.

Yes. Facility and venue charges are raised through the POS and posted to the guest folio in the PMS, so room, dining and event charges appear on one bill.

Beginning our descent

Visit Us

Come to our showroom in Bandar Sri Damansara. Seeing and trying the system yourself is better than any brochure.

  • Showroom & Lab

    A-05-05, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

    hello@frontdesk.my

  • Technical Service Center

    A-06-07, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

Cleared to land

Tell us what you need.

No lengthy documentation needed. Just tell us your current workflow and operational bottlenecks. Our team will analyze your requirements and return with a practical implementation plan, system scope, and transparent pricing.

  • Free 1-on-1 consultation
  • Custom system architecture & workflow plan
  • Transparent scope, hardware specs, & cost estimate

Best for

    Business purpose

    Data capture and follow-up

    Implementation example

    Request a consultation