Hotels & Tourism
The resort PMS for islands, packages and transfers
Packages, outlets, meal and activity redemption, ferries and land transfers, all working from one guest record.
Overview
One system from the airport to check-out
The booking engine, front office, outlets, package redemption and transport logistics share one guest record. A voucher printed, a meal redeemed or a table moved at one counter appears on every other screen straight away.
Running daily at a 270-room island resort
The system runs day-to-day operations at an island resort of around 270 rooms, with more than 25 outlets, its own boats and land transfers. It suits island and dive resorts, eco-resorts and full-board or all-inclusive hotels.
Challenges
Where resort operations lose time and money
Paper meal and activity vouchers
Vouchers get lost, copied or passed to non-guests, and nobody can say what was actually redeemed against each package.
Transfer lists kept by hand
Boat lists and airport pick-up lists live in spreadsheets, so drivers, boat crew and the front desk work from different versions.
Outlet bills that never reach the room
A drink at the bar or a dive trip charged to the room is missed when the outlets and the front desk use separate systems.
Packages priced and tracked by hand
Inclusions, extension nights and adult, child and infant pricing are worked out booking by booking.
Queues at the jetty
Guests wait while staff find their booking, write their boat and print a pass by hand.
Equipment that goes missing
Snorkel sets and towels go out without a record, and nobody knows who still has them at check-out.
Key features
Everything a resort runs on, in one system
Built for resorts where the stay starts at the airport and ends at the jetty. What a guest buys is exactly what they redeem, every outlet charge reaches the folio, and every counter sees the same live booking.
Packages and inclusions
Sell 3D2N or 2D1N packages and extension nights, priced per guest type, and define the meals, activities, transfers and equipment each one includes.
- Add-ons sold with the booking or on their own
- Peak, weekend and holiday surcharges
- Infant and senior entitlements shown automatically
Buffet meal redemption
Breakfast, lunch and dinner entitlements are worked out from each guest's package and stay. One meal per guest per day, so vouchers cannot be passed on.
- No breakfast on arrival day, breakfast only on departure day
- Lunch before check-in and breakfast after check-out on the same day
- Buffet seating by meal session
Activities and equipment
Snorkelling, diving and other activities are redeemed by checked-in guests only, and rented equipment is tracked until it comes back.
- Redeem, return and missing tracking for snorkel sets and towels
- A return-only mode for late returns
- Pool and towel rental counter
Ferry operations
Boats, crew, jetties and schedules, with guests assigned to each boat within its capacity.
- Self check-in kiosk at the jetty that prints QR boarding passes
- Live check-in counts on the jetty screen
- Walk-in and bulk transfers for staff, charters and day visitors
Land transfers
Routes between the airport, bus station, town and jetty, with vehicles, drivers and a land transfer report grouped by route and pick-up time.
- Driver assignment straight from the report
- Printed transfer vouchers with print tracking across every screen
Multi-outlet POS
Restaurants, bars, the gift shop, spa, dive centre and mini bar on one POS, with table maps and kitchen order printing.
- Charge to room with the guest list, package and outlet remarks on screen
- Discounts, voids and refunds with supervisor approval
- Steamboat and banquet table booking
In-house list for every outlet
Each outlet sees one line per room for the day, with the package, guests, group and remarks for that outlet, and can message the front office.
Front office and folios
Arrivals, in-house guests and departures on one dashboard, with several folios per booking, room key tracking and the night audit.
- Guest-facing tablet for ID scans and arrival cards
- Payment after check-out
Reservations and allotments
Multi-room bookings on a drag-and-drop tape chart, with agent allotments, close-outs and automatic release of unpaid bookings.
- Group bookings with folio transfer
- Travel agent portal with contracted rates
Finance and compliance
Deposits, payments and charges post to the folio, and invoices, receipts and payments sync to SQL Accounting.
- E-invoice ready, with TIN, MSIC codes and submission status
- Tourism tax and tax incentive reports
- SST and service charge in the POS
Reports for every department
More than 100 built-in reports, from the daily briefing to boat schedules, meal redemption, equipment outstanding and outlet sales, all exportable to PDF.
Business benefits
What changes when every counter shares one guest record
Packages that run themselves
Define what each package includes for each guest type, and every meal, activity and transfer is tracked from booking to redemption. No paper vouchers, no leakage.
Built for remote destinations
Ferry boarding passes, a jetty self check-in kiosk, land transfer vouchers, driver assignment and boat capacity are part of the system.
Every counter, in real time
The front office, outlets, jetty and transfer desk see each print, redemption and change the moment it happens.
Who it is for
Island and dive resorts
Ferry schedules, jetty check-in, boarding passes and land transfers run in the same system as the rooms.
Book a consultationFull-board and all-inclusive hotels
Every meal and activity in a package is tracked from booking to redemption, without paper vouchers.
Book a consultationResorts with many outlets
Restaurants, bars, the spa and shops share one POS and charge straight to the guest's room.
Book a consultationResorts that sell through agents
Agents book at contracted rates through their own portal, with allotments and cut-off rules applied automatically.
Book a consultationHow it works
From booking to check-out, in four steps
- Step 1
Book
Guests book rooms, packages, add-ons, transport and boat seats on your multilingual website and pay through iPay88. Agents book through their own portal.
- Step 2
Prepare for arrival
Guests or agents submit the name list, ID documents and photos online, with reminders 7 and 2 days before arrival. Transfer vouchers and boarding passes are ready to print.
- Step 3
Arrive and stay
Guests print their own boarding pass at the jetty kiosk, sign the arrival card on a tablet and check in. Outlets redeem package meals and activities and charge extras to the room.
- Step 4
Check out
The folio already holds every charge. Settle the bill, issue the receipt or e-invoice, and the sale syncs to SQL Accounting.
Module catalogue
Explore key resort capabilities
Package Redemption
Package inclusions tracked against each guest.
Best forBuffet Meal Redemption
Meal entitlement worked out from the package and stay.
Best forEquipment Rental & Return
Rental counter with redeem, return and missing tracking.
Best for
Boat Schedules & Capacity
Boat schedules with guests assigned to each departure.
Best for
Jetty Kiosk & Boarding Pass
Self check-in kiosk that prints a QR boarding pass.
Best forMulti-Outlet POS
One POS for every outlet in the resort.
Best for
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Integrations
Integrations
- The resort PMS connects to SQL Accounting for invoices, receipts and payments, to LHDN e-invoicing, and to iPay88 for online payments.
- Messages go out by WhatsApp, email and SMS, and receipts, boarding passes and vouchers print straight to thermal printers.
- See also Transfer Management, Guest Entitlement Tracking, Hotel POS and Hotel & Resort Hardware.