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SMS Marketing

Send targeted SMS promotions and automatic reminders for abandoned carts, logins and expiring vouchers.

Discuss your workflow
  • Flexible Customer Group Management
  • Automated Abandoned-Cart SMS Reminders
  • Login & Action Reminders
  • Expiring Voucher & Credit Notification

Sound familiar?

When emails and app notifications go unread

  1. Unread Emails and Limited Visibility

    Promotional or operational emails may go unnoticed, causing important offers or updates to be missed.

  2. Abandoned Shopping Carts

    Customers may leave items in their carts without completing payment, while email reminders may not provide timely follow-up.

  3. Expiring Vouchers and Unused Credits

    Customers may forget about account credits or discount vouchers before they expire, reducing redemption opportunities and causing frustration.

  4. Incomplete Account Actions

    Users may forget to complete account registration, verification or required profile updates.

  5. Limited Reach Through App Notifications

    Some customers may not have reliable internet access or may have app notifications disabled, making app-based updates less dependable.

  6. Time-Consuming Manual SMS Sending

    Typing and sending individual messages from a mobile phone is inefficient and unsuitable for larger contact lists.

Clear skies ahead

SMS automation for targeted messages

  1. Flexible Customer Group Management

    Create customer segments based on purchase history, account status or available account balance.

  2. Automated Abandoned-Cart SMS Reminders

    Send an SMS reminder after an item remains in the customer’s cart for a configured period, encouraging them to return and complete the checkout.

  3. Login & Action Reminders

    Notify users when they need to log in and complete a required profile update or verification step.

  4. Expiring Voucher & Credit Notification

    Notify customers before their reward points, promotional vouchers or account credits expire.

  5. Bulk Promotional SMS Campaigns

    Send promotional offers or product updates to selected eligible contact groups through the integrated SMS provider.

  6. Real-Time SMS Delivery Reporting

    Monitor SMS delivery statuses, failed recipient numbers and campaign activity through the system administration dashboard.

Try it yourself

Get the SMS yourself

Type your name and press send. The system sends reminders like these on its own, to the customer group you choose.

Your businessSMS

Hi there, you left an item in your cart. Complete your order today.

Your flight plan

4 Simple Steps for Launching Automated SMS Campaigns

  1. 1

    Connect the SMS Gateway and Customer Database

    We connect the SMS gateway to your customer database and CRM through supported APIs.

  2. 2

    Define Target Customer Groups

    Segment customer records using criteria such as account activity, cart status or voucher eligibility.

  3. 3

    Configure Automated Triggers

    Define trigger rules for login reminders, cart recovery messages and credit-expiry alerts.

  4. 4

    Launch Campaigns and Monitor Delivery

    Send scheduled campaigns or automated SMS alerts and monitor delivery reports through the system dashboard.

A closer look at the process

Timely messages, automatic reminders, simple segmentation

  1. Direct Mobile Message Delivery

    SMS provides a direct communication channel for sending short, time-sensitive messages to customer mobile numbers.

  2. Automated Event-Based Alerts

    The system sends cart reminders and expiring-credit notifications based on configured triggers, reducing manual monitoring.

  3. Simplified Customer Segmentation

    Filter customer records and send SMS campaigns to selected segments through a managed workflow.

Worth a detour

What the SMS platform does, in detail

  • Targeted Group SMS Blast

    A tool to send mass text message to targeted customer group set in your system.

    Best for
    • Bulk Blast
    • Group Filter

  • Triggered Cart & Action Reminders

    Automated SMS triggered when user abandon cart or fail to log in to perform action.

    Best for
    • Cart Recovery
    • Login Alert

  • Expiring Voucher & Credit Alert

    Automated reminder sent to user before discount code or account credit expire.

    Best for
    • Voucher Alert
    • Retention

Where it is used

  • Retail and e-commerce promotions

    Selected customer groups receive a promotion by SMS.

  • Online stores with abandoned carts

    A shopper who leaves items in the cart gets an automatic reminder.

  • Businesses with vouchers and credits

    Customers are told by SMS before a voucher or credit expires.

Connect the parts of the workflow that should work together.

  • Our SMS marketing solution connects with your existing CRM, POS, e-commerce platform and customer database through supported APIs.
  • SMS messages can be triggered by configured events, such as abandoned carts or approaching voucher expiry dates, reducing manual data exports and copy-and-paste work.
  • For custom automation or hardware integration not listed here, see our Custom Software Development.

Frequently Asked Questions

You can define customer groups in your connected database using criteria such as purchase history, cart status, account activity or voucher eligibility.

Yes. When a customer leaves an item in their cart without completing the checkout, the system can trigger an SMS reminder after a configured delay, such as one hour.

The system checks voucher expiry dates in the connected database and can send an automated reminder a configured number of days before expiry, such as three days.

Yes. The system can use configured account data, such as the last-login date or verification status, to send a reminder asking the customer to log in and complete the required action.

SMS is useful for short, time-sensitive messages that customers can read without opening an email application. Email is generally more suitable for detailed content, visual designs and longer explanations. The appropriate channel depends on the audience, consent requirements and campaign objective.

An SMS blast is a promotion you send to a chosen customer group at one time, as SMS advertising. Automated SMS is sent by the system when something happens, such as an abandoned cart or a voucher about to expire. This SMS marketing service does both.

Beginning our descent

Visit Us

Come to our showroom in Bandar Sri Damansara. Seeing and trying the system yourself is better than any brochure.

  • Showroom & Lab

    A-05-05, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

    hello@frontdesk.my

  • Technical Service Center

    A-06-07, Ativo Plaza, No. 1, Jalan PJU 9/1, Damansara Avenue, Bandar Sri Damansara, 52200 KL

    +603 7890 2655

Cleared to land

Tell us what you need.

No lengthy documentation needed. Just tell us your current workflow and operational bottlenecks. Our team will analyze your requirements and return with a practical implementation plan, system scope, and transparent pricing.

  • Free 1-on-1 consultation
  • Custom system architecture & workflow plan
  • Transparent scope, hardware specs, & cost estimate

Best for

    Business purpose

    Data capture and follow-up

    Implementation example

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